Frequently Asked Questions

Booking and Availability

  • Reserve your Apertura Experience 2–4 weeks ahead to guarantee availability. Premium sessions are limited each month to keep quality and exclusivity.

  • A non‑refundable deposit holds your date and time and confirms our commitment to your session.

  • You can reschedule with at least 72 hours’ notice. Cancellations follow our studio policy and may lose the deposit.

Pricing & Packages

  • Each Apertura Collection gives a full experience — from consultation to edited photos. Packages differ by session and may include retouched images, private galleries, and optional prints.

  • Yes, flexible payment options are available for premium packages to make your investment seamless.

  • Absolutely. We offer handcrafted albums and fine‑art prints as Signature Extras to preserve your memories in timeless form.

Session Details

  • Sessions range from 60 to 120 minutes depending on the collection chosen. Each is tailored to your vision and comfort.

  • Yes — personal touches are welcome. Family sessions can include multiple people, and you may bring props that add to your story.

  • Apertura specializes in on‑location sessions, bringing the experience to environments that best reflect your story. Whether it’s the comfort of your home, a scenic outdoor setting in Surrey and the Lower Mainland, or a carefully chosen venue, we craft each session around your vision. By working on location, we capture authentic moments in spaces that feel natural and meaningful to you.

Editing & Delivery

  • Depending on your package, you’ll receive a curated set of retouched images — typically 15 to 40 per session.

  • Yes. Every image is professionally retouched to reflect Apertura’s premium standard, ensuring natural yet refined results

  • Galleries are delivered within 2–3 weeks. Rush delivery options are available upon request.

  • Images are delivered via a private online gallery, with options for USB drives, prints, or albums.

Policies

  • Sessions begin promptly at the scheduled time. Late arrivals may reduce shooting time to respect other clients.

  • Deposits are non‑refundable. Full refunds are only issued in exceptional circumstances at our discretion.

  • We’ll reschedule at no additional cost.

The Difference

  • Sessions begin promptly at the scheduled time. Late arrivals may reduce shooting time to respect other clients.

  • All files are backed up across multiple secure systems to guarantee your memories are preserved.

Still Have Questions?

We’d love to guide you through your Apertura Experience.